RCMP consistently failed to maintain contact with Lisa's parents

From lisamarieyoung.ca

Summary

RCMP persistently failed to maintain contact with Lisa's parents about the status of their daughter's case.

Detail

When sadness turns to anger
Nanaimo Daily News, May 29, 2003 (Paul Walton)[1]


Young said he's not heard from the police in three months, and that they have no interest in his suggestion of a Crime Stoppers spot. How could a Crime Stoppers spot hurt? he asked… Eubank also said that Crime Stoppers no longer does re-enactments of crimes.
Nanaimo Daily News, May 29, 2003 (Paul Walton)[1]

Lisa's parents were not provided regular updates about progress with the investigation into their daughter's disappearance.[1]

Even within the first year, three-month periods would pass without any contact from police.[2][3]

In 2003, investigators apologized for their lack of communication.[4] The only time we hear from them is when we call them, Joanne Young said in 2008.[3]


Sources

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There is more to this story, much of it available online with the lisamarieyoung.ca search page, or within Lisa's Wikipedia page, the 100's of media articles and dozens of privately-produced podcasts discussing Lisa's "disappearance".