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[[File:RMH.jpg|thumb|400px|alt=RMH|RMH Teleservices in Country Club Mall, Nanaimo (circa 2002)]]
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RMH Teleservices (later called [[wikipedia:NCO Group|NCO Group]]) was a Pennsylvania-based telecommunications company which operated a large call center located within Country Club Mall in Nanaimo.{{Hand1}}

The call center was a 5-minute walk from the [[Barons|Barons Road apartment]] building where Lisa lived next door to her parents.{{NDN20020704}}  At its peak, RMH was Nanaimo's 2nd-largest employer in Nanaimo (after the mill), with over 1,500 full-time employees.{{Hand1}} RMH handled customer service for American customers of ''MSN'', and in 2002 expanded to take on a second client, ''MCI''.

Lisa was initially hired in April 2002 and offered a telemarketing (outgoing) position, which she declined, opting instead to hold off for a customer service (incoming) position with the new segment which was to begin in July.{{CH20040418}}{{NDN20020704}}

Lisa was originally scheduled for a training class starting July 29<sup>th</sup>, but she had a friend call in a favour owed by a member of management.{{Hand1}} Her friend indicated that Lisa was eager to get started because she intended to move quickly up through the ranks, aiming for a position as a Trainer.{{Hand2}}

Lisa's start date was changed to Tuesday, July 2<sup>nd</sup>.{{TS20160806}}

Her failure to show up for her first day of training was one of [[Reasons to suspect foul play|several reasons]] her parents knew their daughter had met with foul play.{{TC20040404}}{{SP20040515}}{{NW20150501}}

== Sources ==
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