RMH
RMH Teleservices (later called NCO Group) was a Pennsylvania-based telecommunications company which operated a large call center located within Country Club Mall in Nanaimo.[2]
The call center was a 5-minute walk from the Barons Road apartment building where Lisa lived next door to her parents.[3] At its peak, RMH was Nanaimo's 2nd-largest employer in Nanaimo (after the mill), with over 1,500 full-time employees.[2] RMH handled customer service for American customers of MSN, and in 2002 expanded to take on a second client, MCI.
Lisa was initially hired in April 2002 and offered a telemarketing (outgoing) position, which she declined, opting instead to hold off for a customer service (incoming) position with the new segment which was to begin in July.[1][3]
Lisa was originally scheduled for a training class starting July 29th, but she had a friend call in a favour owed by a member of management.[2] Her friend indicated that Lisa was eager to get started because she intended to move quickly up through the ranks, aiming for a position as a Trainer.[4]
Lisa's start date was changed to Tuesday, July 2nd.[5]
Her failure to show up for her first day of training was one of several reasons her parents knew their daughter had met with foul play.[6][7][8]
Sources
- ↑ 1.0 1.1 Jim Gibson, Calgary Herald (Apr 18, 2004),
Lisa Marie Young: Vanished
(source) - ↑ 2.0 2.1 2.2 This information was obtained first-hand by the author. ✎ Sworn declaration can be provided as needed.
- ↑ 3.0 3.1 Paul Walton, Nanaimo Daily News (July 4, 2002),
Parents fear daughter the victim of foul play
(src) - ↑ This information was provided directly to the author by a credible, reliable source who was present. ✎ Sworn declaration can be provided as needed.
- ↑ Verity Stevenson, Toronto Star (Aug 6, 2016),
Inquiry brings back memories of Nanaimo woman missing since 2002
(source) - ↑ Jim Gibson, Times Colonist (Apr 4, 2004),
The case Nanaimo can't forget
(source) - ↑ Jim Gibson, Star Phoenix (May 15, 2004),
Vanished
(source) - ↑ Allison Crowe, NWAC (May 1, 2015),
Story Telling - Lisa Marie Young (PDF)
(source)
